May 27, 2024

Every port call requires a nominated agent responsible for the operational and financial coordination between the vessel itself, the owner/operator of the vessel and the port. The owners or the charterers may choose to appoint a protective agent to look after their interests in cases where in accordance with the charter party the vessel is consigned to another agent. Principals and nominators of any kind including, ship owners, charterers, operators (including pools), brokers, traders, shippers and receivers. – in any sector, i.e. dry bulk, tankers, container ships, RO/RO and cruise ships rely on Hedaya al Awla for Shipping Services to protect their interests during the port call.

Our QA procedures are accredited to ensure highest industry standards, which we document together with our customers in Service Level Agreements and ensure adherence by measuring the deliverables. An additional and distinguished benefit of our structure is our ability to deliver uniformity in areas such as reporting, messaging, documentation, and disbursements. The integration into our financial system ensures a very fast D/A turnaround time and a high data quality. In addition, our excellent relationships with local authorities is of benefit to our customers, as our high ethical standards, reliability and quality of our services is recognized by all parties, and it is the basis on which we safeguard the customers interests by stepping in, if the performing agents do not conform.

Hedaya al Awla for Shipping Services protecting agency services help owners and operators supervise the charterers’ agency function and monitor port call operations. Vessel owners and operators sometimes need to appoint a preferred agent to supervise the charterers’ agency function and monitor port call operations. Hedaya al Awla for Shipping Services offers a scalable service to owners and operators ranging from provision of a simple independent report, to full involvement in expediting a port call, including the following:

  • Checking proforma D/A submitted by the head agent for compliance with applicable tariffs
  • Receipt of owners’ funds and payment to head agents
  • Reporting the vessel/cargo status, as required
  • Checking cargo documents/SOF/ time sheets for correctness, notifying owner if not, and issuing letters of protest
  • Signing Bills of Lading

Note: Our prices for different services are changed on weekly basis. To get details about updated prices please do not hesitate to contact us either through mobile phone (+218-21-340-8696) or from contact us page.

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